Shipping Policy

Welcome to OYP Classic Golf Carts. We provide premium nationwide delivery across South Africa, secure cross-border transport to neighbouring African countries, and international freight solutions for our worldwide clients. Because our golf carts are oversized cargo, we transport all orders using specialized automotive transport vehicles and secure ocean/air freight to ensure safety and zero transit wear.

1. Delivery Zones & Fixed Shipping Rates

Shipping charges are calculated transparently based on your delivery region or country. There are no hidden fees or uncalculated surcharges at checkout.

  • KwaZulu-Natal (Local Province): R 500.00 flat rate.
  • Gauteng, Free State, Mpumalanga, Limpopo, North West: R 2,500.00 flat rate.
  • Western Cape, Eastern Cape, Northern Cape: R 3,500.00 flat rate.
  • Neighbouring Countries (Namibia, Botswana, Zimbabwe, Mozambique, Lesotho, Eswatini): R 6,500.00 flat rate.
  • Worldwide & International Shipping (Outside Africa): R 15,000.00 flat rate for port-to-port ocean freight delivery.
  • In-Store Showroom Pick-up: Free. Collect your cart directly from our physical dealership at 42 Milne Street, South Beach, Durban, KZN, 4001, South Africa.

Please note: For international and cross-border shipments, our flat rates include customs handling and export documentation from South Africa. The recipient is responsible for any local destination import duties, taxes, or local port clearance fees applied by their respective country.

2. Order Timelines & Shipping Duration

We prioritize rapid fulfillment to get your vehicle on the move as quickly as possible.

  • Order Cut-Off Time: 14:00 (GMT +02:00) South Africa Standard Time.
  • Handling Time (Order Processing): 1 to 2 business days (Monday to Friday). This window covers our final mechanical safety check, technical battery optimization, and secure transit wrapping.
  • Transit Time (Domestic & Regional): 2 to 5 business days (Monday to Friday).
  • Transit Time (Worldwide International): 14 to 30 business days (dependent on ocean freight shipping lanes and customs clearance speeds).
  • Total Estimated Delivery Window: 3 to 7 business days for domestic orders, and 15 to 32 business days for international orders.

3. Freight Specifications (Weight, Size, & Vehicle Type)

Our transport infrastructure is configured to handle the precise technical specifications of the premium golf cart brands we carry (such as Club Car, E-Z-GO, Yamaha, Advanced EV, Icon, and Tomberlin):

  • Standard 2-Passenger Carts (e.g., Club Car Onward 2-Passenger, Yamaha Cruise):
    • Weight: 350 kg to 420 kg.
    • Dimensions: Approximately 2.4m Length x 1.2m Width x 1.8m Height.
    • Type: Standard chassis golf carts.
  • Lifted, Utility & 4-Passenger Carts (e.g., Advanced EV Advent 4L, Icon i40, Tomberlin Ghosthawk):
    • Weight: 460 kg to 550 kg.
    • Dimensions: Approximately 2.9m Length x 1.3m Width x 2.1m Height.
    • Type: Multi-passenger, lifted off-road, and high-clearance utility carts.
  • Battery Handling Safety: We safely ship both standard Lead-Acid and high-performance Lithium-Ion carts. All lithium battery shipments comply with international maritime and South African dangerous goods transit protocols, arriving fully charged and safely isolated.

4. Shipment Tracking & Delivery Appointment

  • As soon as your cart is loaded onto our transport vehicle or container at our Durban hub, a shipment confirmation email containing the dispatch tracking notes and carrier contact details will be sent.
  • For domestic deliveries, the freight carrier will contact you via phone 24 hours prior to arrival to schedule a convenient drop-off time slot. For international ocean freight, our shipping partner will notify you as soon as the vessel arrives at your destination port.
  • Delivery Requirement: A designated adult must be present at the drop-off location or port to inspect the vehicle, sign the delivery protocol, and take possession of the keys.

5. Transport Damage & Insurance Claims

Every golf cart we dispatch is 100% insured against loss or damage during transit. In the rare event that your cart arrives with physical damage:

  • Clearly note the damage on the delivery agent’s paperwork or port release documents before signing the delivery slip.
  • Take clear, high-resolution photographs of the affected areas.
  • Reach out immediately to our support team at sales@golfcartstore.co.za or +27 83 558 9351. We will instantly manage a vehicle swap, insurance claim, or dispatch a technician to correct the issue at zero cost to you.